Principles that govern our software and solutions
Our technology standards are not aspirational statements. They are operational commitments that shape every product we build, every service we deliver and every decision we make. These six pillars define how Sokomi operates.
1 Security Standards
Security is not a feature we bolt on at the end. It is an architectural principle that shapes every design decision, from the first whiteboard sketch to production deployment.
OWASP Guidelines
We adhere to best practices established by the Open Web Application Security Project, including the OWASP Top Ten. These standards guide us in identifying and mitigating security risks, enabling us to build resilient, secure solutions.
Security by Design
Our commitment to security starts at the very beginning of the development process. By incorporating security considerations from the design phase onward, we build solutions that are secure by design rather than adding protection as an afterthought.
Privacy by Design
Data privacy and security are built into our services at every stage. We follow GDPR principles to safeguard personal data, ensuring that our software meets the highest standards of data protection and privacy compliance.
2 Accessibility and Usability
Accessibility is a non-negotiable baseline. Our digital services are designed for everyone, with continuous improvement built into every release cycle.
Web Content Accessibility (WCAG)
Aligned with the Web Content Accessibility Guidelines, we strive to make our digital services accessible for all, including people with disabilities. Our focus on accessibility promotes inclusivity and ensures a seamless experience for everyone.
Continuous Integration and Delivery (CI/CD)
We implement CI/CD processes to support continuous improvement and consistent, stable updates. With automated testing and deployment, we ensure that updates are reliable and that our services adapt seamlessly to evolving needs.
“We use Infrastructure as Code principles to automate our infrastructure's configuration and management. This enhances scalability, resilience and disaster recovery, allowing us to deliver highly manageable and replicable infrastructure solutions.”
3 Infrastructure and Scalability
Leveraging modern cloud technologies, our cloud-native services are designed to operate seamlessly and reliably around the globe.
High Availability
Our services are designed to be available 24/7 around the globe, with proactive monitoring and rapid response to address issues before they impact your operations.
Efficient Resource Use
Our cloud-native infrastructure dynamically allocates resources as needed, minimising consumption, reducing costs and supporting sustainable practices.
Scalability on Demand
As your business grows, our infrastructure automatically scales to meet demand, ensuring consistent performance for projects of any size.
Resilience and Rapid Recovery
Our systems are built with resilience in mind, enabling swift recovery in the event of a disruption and minimising downtime for your services.
Agility for a Flexible Future
Our cloud-native structure allows us to deploy new features and updates quickly, adapting to changing market demands with ease.
Global Reach
With our services accessible worldwide, we enable efficient deployment in any geographic region, allowing you to expand into new markets seamlessly.
4 Company-Wide Standards and Compliance
We operate to internationally recognised frameworks for information security, quality, data protection and cybersecurity resilience.
ISO 27001 Guidelines
We are working towards aligning with ISO 27001 standards, developing a comprehensive Information Security Management System to enhance our information security practices continuously.
ISO 9001 Guidelines
Incorporating ISO 9001 principles, we focus on quality control and continual improvement, ensuring that our solutions meet high standards of reliability and customer satisfaction.
GDPR Compliance
We are fully committed to GDPR principles, ensuring our data handling processes prioritise privacy and comply with global standards for data protection.
NIS2 Compliance
We are working towards aligning with NIS2 guidelines, enhancing our network and information security to maintain resilience against digital threats.
5 Sustainability Commitments
Aligned with the United Nations’ Sustainable Development Goals, we strive to make a positive impact by integrating sustainable practices into our business.
SDG 12 — Responsible Consumption
We prioritise efficient resource use and reduced paper consumption to support sustainable production and consumption.
SDG 13 — Climate Action
By using green energy and energy-efficient systems, we actively reduce our carbon footprint across all operations.
SDG 8 — Decent Work
We promote fair working conditions and a culture of transparency, fostering a healthy, inclusive workplace.
SDG 5 — Gender Equality
Gender equality is embedded in our hiring, compensation and promotion practices at every level.
SDG 3 — Health and Wellbeing
Health and wellbeing are central to our work culture, promoting a balanced approach to work and life.
SDG 11 — Sustainable Communities
We support environmental and social initiatives within our communities by partnering with local projects.
6 ITIL-Aligned Service Management
We apply proven service-management practices to ensure consistent, high-quality delivery and continual improvement across every engagement.
Structured Service Delivery
We align our service management practices with ITIL principles to ensure consistent, high-quality service delivery. This includes structured incident management, change management and continual service improvement processes.
Continual Improvement
Our ITIL alignment drives a culture of continual improvement across all service areas, ensuring that our processes evolve alongside your needs and the broader technology landscape.
Built on principles. Delivered with precision.
Connect with Sokomi to learn how our technology standards and operational commitments translate into real-world results for your organisation.