Terms of Service
Terms and conditions governing the contractual relationship between Sokomi GmbH and its clients for domain management, DNS engineering, brand protection and advisory services.
Operational, contractual and liability terms for Sokomi services across domain management, DNS engineering, infrastructure and advisory work.
Terms of Service
Last updated: April 2026
These Terms of Service govern the contractual relationship between Sokomi GmbH (hereinafter “Sokomi” or “we”) and customers (hereinafter “Customer” or “you”) regarding the provision of domain management, DNS engineering, brand protection, top-level domain consulting, infrastructure hosting and advisory services.
1. Scope of Application
These Terms apply to all service agreements between Sokomi and the Customer, unless expressly superseded by a signed individual agreement. The Customer’s general terms and conditions do not apply unless Sokomi has expressly agreed to them in writing.
2. Services
Sokomi provides the following categories of services:
- Domain portfolio management, including registration, renewal, transfer, registry locking and WHOIS/RDAP compliance.
- DNS engineering, including authoritative nameserver operation, encrypted DNS resolution, DNSSEC deployment, DNS Healthcard assessments and related consulting.
- Brand protection, including continuous monitoring for trademark infringement, phishing and impersonation, plus enforcement and takedown support.
- Top-level domain advisory and new gTLD application support.
- Infrastructure hosting (bare metal and virtualised) with EU-resident options.
- Advisory and strategic communications services, including NIS2 readiness, ISO 27001 alignment, registry policy design and stakeholder engagement.
Detailed service descriptions and scope are set out in individual service agreements or statements of work.
3. Service Level Agreement (SLA)
Sokomi operates its DNS infrastructure to a target availability of 99.9% measured on a monthly basis. Specific SLA terms, service credits, maintenance windows, force-majeure exclusions and reporting obligations are defined in the applicable individual service agreement.
4. Customer Obligations
The Customer is obligated to:
- Provide accurate, complete and current contact, billing and technical information, and notify Sokomi promptly of any changes.
- Use the services in compliance with applicable laws, ICANN policies, registry policies and reasonable acceptable-use rules communicated by Sokomi.
- Maintain the confidentiality of access credentials issued to it and ensure that credentials are not shared outside of the team authorised to use them.
- Notify Sokomi promptly of any suspected or confirmed security incident, unauthorised access or data breach affecting services provided under these Terms.
5. Payment Terms
- Invoices are payable within 30 days of invoice date unless otherwise agreed in writing.
- Late payments may incur interest at the statutory rate pursuant to Sections 288 and 247 BGB (German Civil Code).
- Sokomi reserves the right to suspend services for non-payment after reasonable notice, without prejudice to any other remedy available at law or under these Terms.
6. Data Protection
We process customer data in accordance with the GDPR, the BDSG, the TDDDG and, where applicable, the NIS2 Directive. Details are set out in our Privacy Policy and, where relevant for processing on the Customer’s behalf, in a separate data processing agreement concluded pursuant to Article 28 GDPR.
7. Intellectual Property
Sokomi retains all rights, title and interest in its proprietary technology, documentation, methodologies and any deliverables developed in connection with the services, except where a specific individual agreement expressly transfers rights to the Customer. The Customer is granted a non-exclusive, non-transferable licence to use the services and deliverables solely for its own internal business purposes for the term of the applicable agreement.
8. Confidentiality
Each party will keep confidential information received from the other party in confidence, use it only for the purposes of performing the services, and protect it with the same degree of care it uses for its own confidential information (and in any event with no less than reasonable care). The confidentiality obligation continues for five years after termination of the relevant service agreement unless a longer period is expressly agreed.
9. Liability
Sokomi’s liability is limited as permitted by German law:
- Sokomi is liable without limitation for damages caused by intent or gross negligence, for damages arising from injury to life, body or health, and for damages for which liability is mandatory under the German Product Liability Act (Produkthaftungsgesetz).
- For slight negligence, liability is limited to breach of material contractual obligations (cardinal obligations), and in such cases is further limited to foreseeable damages typical for contracts of this type.
- Sokomi is not liable for lost profits, indirect or consequential damages, except to the extent provided in the preceding bullets.
10. Term and Termination
- Services are provided based on the term agreed in the individual service agreement. In the absence of a defined term, services continue on a rolling monthly basis terminable by either party on 30 days’ written notice.
- Either party may terminate the contract for material breach that is not cured within 30 days of written notice, or immediately where the breach is not capable of cure.
- Termination does not affect accrued rights or obligations of either party, including payment obligations for services rendered prior to termination.
11. Changes to Services or Terms
Sokomi may amend these Terms or the scope of services with reasonable prior notice to Customers, where the change is necessary for operational, legal or technical reasons. Customers who do not agree to material changes may terminate affected services on 30 days’ written notice served within the notice period.
12. Force Majeure
Neither party is liable for failure to perform any obligation (other than payment obligations) to the extent such failure is caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, industrial action affecting third parties, internet outages affecting major upstream networks, or changes in law that make performance impossible or unlawful.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of performance and exclusive jurisdiction for all disputes arising out of or in connection with these Terms is Bonn, Germany, where permitted by mandatory law.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid or unenforceable provision is to be replaced by a valid provision that most closely reflects the parties’ original intent.
15. Contact
For questions regarding these Terms, or to raise a concern about the services:
Sokomi GmbH Wachsbleiche 10, 53111 Bonn, Germany Email: team@sokomi.com Telephone: +49 228 983 526 0